Crucial Conversations®
Crucial Learning® combines social science research with innovative instructional design to help teams and organizations achieve measurable improvements in performance.
As certified providers, we partner with the Washington State Department of Enterprise Services to deliver these courses to public sector employees at a discounted price—about $1000.00 (US) less per learner than Crucial Learning® public course pricing. Employees of federal government and tribal entities, higher education institutions, cities, counties, public benefit 501(c)(3) nonprofit organizations registered in Washington State, and government entities of other states can use this option.
Simply visit Crucial Learning® to explore the courses, then register through the Washington State Department of Enterprise Services. Select trainer Carriann Lane. Or, contact us and allow us to connect you with a learning specialist to guide you.
Crucial Conversations for Mastering Dialogue®
Backed by 30 years of social science, Crucial Learning® skills represent the standard in effective communication and the marker of high performance individuals and organizations.
The communication skills we teach focus on a specific kind of interaction: those when stakes are high, opinions vary, and emotions run strong. Ours is not a course on winning friends or winning people to your way of thinking; it’s about strengthening relationships and securing results in the moments that matter most.
![PREVIEW the Crucial conversations course](http://<p><a href="https://cruciallearning.com/courses/crucial-conversations-for-dialogue/?_gl=1*vopo0g*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwqebEBhD9ARIsAFZMbfwyAmueWdEjT2m5lQP_Y4G-y_cLCSIoXzQMjamlkDVvoDVITShRlxoaAg_REALw_wcB&gbraid=0AAAAADFz68UCrjHyj1JicTiRZqfux043i&wvideo=bmywordmz6"><img src="https://embed-ssl.wistia.com/deliveries/153e90d27ba8ee819072d84c98fa3655.jpg?image_play_button_size=2x&image_crop_resized=960x540&image_play_button_rounded=1&image_play_button_color=404042e0" width="400" height="225" style="width: 400px; height: 225px;"></a></p><p><a href="https://cruciallearning.com/courses/crucial-conversations-for-dialogue/?_gl=1*vopo0g*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwqebEBhD9ARIsAFZMbfwyAmueWdEjT2m5lQP_Y4G-y_cLCSIoXzQMjamlkDVvoDVITShRlxoaAg_REALw_wcB&gbraid=0AAAAADFz68UCrjHyj1JicTiRZqfux043i&wvideo=bmywordmz6">Crucial Conversations for Mastering Dialogue Course | Crucial Learning</a></p>){kind=link}
Crucial Conversations for Accountability®
Gain skills to confront, discuss, and resolve problems of poor performance, bad behavior, and violated expectations with Crucial Conversations for Accountability®.
When people fail to confront and discuss behavioral problems, they persist. And while that may seem obvious, what isn’t obvious to most people is how to speak up when they ought to. Anyone can recognize performance problems in the workplace, but it takes certain skills to confront and resolve them in a way that gets results and strengthens relationships. This course equips you to do so.